Data Processing

Last updated: 13 September 2026 · tracvio.io

How Tracvio handles personal data as your processor.

This page summarises how Tracvio processes personal data on behalf of business customers. Customers who need a signed Data Processing Agreement (DPA) can request one at support@tracvio.io.

1. Roles

When you use Tracvio to process your customers' or employees' personal data, you are the data controller and Tracvio is the data processor. We process that data only to provide the Service and on your instructions.

2. Scope of processing

Item	Detail
Subject matter	Provision of the Tracvio Service to you.
Duration	For the term of your account, plus limited retention as described in the Privacy Policy.
Nature & purpose	Hosting, storing and processing records you enter to operate your business.
Types of data	Contact details; order, invoice and payment records; employee attendance, hours and payroll; student and guardian records with fees, attendance and results where a school uses the service; guard and site attendance; and, where a fingerprint reader is used, the reader’s enrolment number and punch times — never a fingerprint image or template.
Data subjects	Your customers, staff, suppliers, and — depending on the product you use — students and their guardians, security guards, and the people your business delivers to.

3. Our commitments as processor

Process personal data only on your documented instructions.
Ensure people authorised to process data are bound by confidentiality.
Apply appropriate technical and organisational security measures (see Security).
Assist you, where reasonable, with data-subject requests and security-incident obligations.
Delete or return personal data at the end of the service, subject to legal retention.

4. Sub-processors

We use a limited set of vetted sub-processors to run the Service. They are bound by data-protection obligations consistent with this page:

Sub-processor	What it does	Where
Cloud infrastructure provider	The servers that run the Service and hold your data	Germany (EU)
Microsoft 365 (Microsoft Ireland)	Sending the email your store issues — receipts, alerts, password resets	EU

Each provider is named in the signed Data Processing Agreement, which we will send on request to support@tracvio.io. We will tell you here before adding a new sub-processor.

5. Where data is held, and transfers

Your data is held on servers in Germany (European Union), whichever country your business operates in. Where personal data is transferred across borders we use the safeguards required by applicable law.

6. Contact

Data protection enquiries: support@tracvio.io.

Questions about our data processing? Email us at support@tracvio.io.