Yes, completely. Tracvio uses a multi-tenant architecture where every database query is filtered by your unique tenant ID. It is technically impossible for your data to be seen by another customer. Your account is fully isolated even though the platform is shared.

Yes — on the Business and Enterprise plans. You can point your own domain (e.g. erp.yourbusiness.com) to your Tracvio account. We provide the instructions to set up the DNS record. Your customers will see your domain, not tracvio.io — full white-label experience.

Yes. The POS terminal continues working offline and queues all sales locally. When your internet connection is restored, everything automatically syncs to the server. You won't lose a single sale due to connectivity issues.

Yes. Tracvio is a fully responsive web application — it works on any device with a modern browser. The POS is optimised for touch screens on tablets. You can also install it as a Progressive Web App (PWA) on Android or iOS for an app-like experience with no App Store needed.

It depends on your plan — Starter allows up to 5, Growth up to 20, Business up to 50, and Enterprise is unlimited. Each user gets their own login with a role that controls exactly what they can see and do — cashiers, managers, warehouse staff, accountants, and more.

Yes, at any time. Upgrade your plan and the additional features are available immediately. Downgrade at the end of your billing cycle. No contracts or penalties — you're in full control.

No special hardware required. Any USB or Bluetooth barcode scanner works out of the box. For receipts, any standard 80mm thermal printer works. For labels, standard thermal label printers are supported. If you don't have hardware, you can still operate the POS manually — hardware is optional, not required.

Yes — every new account starts with a 14-day free trial, no credit card required. You get full access to your chosen product with no limitations. After 14 days, you choose a plan to continue. If you don't subscribe, your account is paused (not deleted) so your data is safe.